Ready with Blue

NEW myBlueCross Tool.

Sometimes your doctor or provider needs to get approval from your health plan before providing healthcare services or writing a prescription. The Check My Status: Prior Authorization Tracker makes it easy to know the status of any Prior Authorizations you may need.

Check My Status

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Get Care & Prescription Drugs

Find a doctor near you

See which providers are in-network for your plan. Be sure to select your network or plan while browsing.

Browse Directory

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Check your prescriptions

Choose your plan to see available prescription drug lists, coverage and pricing.

Browse Drug List

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Find a local pharmacy

Search for a participating pharmacy by name or location. Be sure to select your network or plan while browsing.

Search Pharmacies

Get Doctor On Demand^®

Enjoy easy access to doctors online for fast treatment and more. Log in or sign up to book an appointment.

Book Appointment

Pay Your Bill

Set up autopay

Simplify your monthly bill paying by setting up autopay. It’s fast, easy and secure!

Set Up Autopay

One-time payment online

Pay by credit card, debit card or checking account today to ensure your coverage is not interrupted.

Make Payment

Pay by phone

To pay with a credit card, debit card or checking account over the phone, call us using the number on the back of your ID card.

Pay by mail

You can mail a check for your direct bill premium payment to:

Blue Cross and Blue Shield of Alabama
Attention: Payment Processing
PO Box 360387
Birmingham, AL 35236-0387

Frequently Asked Questions

How do I request additional member ID cards?

You can access your member ID card anytime from your myBlueCross account or from the Alabama Blue mobile app. You are also able to request a new member ID card if it has been lost or stolen.

How long does it take to get my member ID card after I request one online?

A replacement card will generally arrive through the mail in 5 to 7 business days.

Can I see my dependents’ information?

You can access your dependents’ information through your myBlueCross account.

Can I see my past claims and other account history?

You can view your past claims and other account information online under the myBlueCross menu. Past claims are available for up to 2 years.

What happens if I forget my username or password?

To retrieve your Username, provide the last 4 digits of your Social Security number, your last name and birthdate. To retrieve your password, provide your username and we will send you a link to reset.

What should I do if my account is disabled?

If your myBlueCross account is disabled and you are unable to log in, please contact Customer Service by email or by calling the number on the back of your Member ID card